RETURNS & REPAIRS

Your skin is important to us, and that includes your peace of mind. The Brighttherapy.com 100% satisfaction guarantee works like this: If you’re not totally satisfied with a product, just return the device for a refund within 60 days. That’s how much we believe in the worth and effectiveness of the Bright Therapy product.

No hassle means nothing to lose. (And lots of savings.)

We offer a 60-day money-back guarantee because we strongly recommend a 1-2 month treatment time is needed for first-time users (with Bright Therapy Program) 14 days as the minimum days that you can get results to see significant improvements in the skin. Many new customers see improvements in as little as a week but because the skin cycle is 28 days it can take up to 6 weeks before results are seen due to hormonal em-balance or hormone changes.. We want to ensure that our customers have nothing to lose by offering a 2 month trial period.

The BrightPad, Soft Laser Plus, Trident, RelieverIR, & SL-50 Evo are internationally recognized leading products for Acne reduction and Light therapy, and the brand is trusted by thousands of satisfied customers.

Returns & Exchanges
For a full refund, all items and their accessories need to be returned whether they are opened or not in the original box. More about returning products below:

 I want to…

Cancel or Change My Order:
If you discover an error in your order and would like to make a change (like an address update), or if you would like to cancel your order, please call our customer service at +1-303-872-7774 or e-mail us at [email protected]. We're are available Monday through Friday at 8:00 AM to 5:00 PM to help you.

An order cancellation or change can be processed ONLY IF the request is made by 11pm EST. After 11pm EST, orders for the day are transmitted to our warehouse and shipped. After processes and shipped, the delivery address cannot be changed. If this is the case please follow the procedures below.

Return My Order:
We want you to be happy with your purchase. Bright Therapy honors a generous 60-day unconditional money-back guarantee for the Bright Therapy only – no questions asked! Please allow 5 to 10 days for refunds. We do not issue refunds for products that are not returned, products returned after 60 days or shipping charges. (Please note that we must have the product back at our logistic company no later than 60 days from the time of purchase as our bank cannot process refunds after 60 days.) So when returning an item please make allowances for return shipping times.
For a full refund on your products (not shipping), please complete the following within 60 days:

Mail all containers (opened or unopened) to:

Include a copy of your order invoice. PLEASE CONTACT US FIRST before sending the item back so we can give you a return number to know who has shipped the item back. 

Use UPS tracking or insured U.S. Mail to ensure proper delivery of your return. (optional)

Have a question about your return?
Send an email to [email protected].

Warranty Repair for My Order:
We have an easy warranty policy: any Bright Therapy item may be repaired or if not repairable replaced for the same item within 1 year. Use the repairs address below:

Include a copy of your order invoice and a note about what is wrong with the item along with your return address. Sorry, we cannot pay shipping so we will email you once the item has been repaired so we can charge you the shipping costs. We ship via USPS priority mail. We recommend that you email our Repairs Department at [email protected] to notify us of your warranty claim.

NOTE: returns shipping must be paid before we can send an item back. We cannot refund shipping for any returned items.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Privacy & Security
Our company will never sell, give away, or compromise your personal information. We take privacy very seriously. We also employ the latest anti-spy ware and Anti-Virus tools to keep your data safe.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: [email protected]

We reserve the right to make changes to this policy. Any changes to this policy will be posted.